Day Care Policies

All policies and pricing are subject to change without notice

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Reservations

Day Care services are offered on a reservation basis.  Daycare is limited to 40 dogs and all dogs must have pre-screening approval.  

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Refunds

There are no refunds for Daycare Services, Packages or unused punch cards past expiration.

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Temperment

Dogs exhibiting unhealthy or dangerous behaviors will be removed from daycare and given private attention/play until they are picked up.  This includes:  humping, bullying, aggression or any other behavior deemed threatening to other dogs or staff.  The determination of unhealthy behavior is made by daycare staff and is final.

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Vaccines

All dogs attending Day Care must have health records provided by their Veterinarian.  Proof of vaccines including DHLP, Rabies, Bordetella (kennel cough) and Canine Influenza.  Fecal float must have been completed and clear during the past 6 months.  

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Flea/Tick Meds

Topicals must be dried (applied 24 hours prior to visit).  Dogs attending with topical visible will be separated and unable to play with other dogs.

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General Health

If your dog exhibits the following they cannot attend daycare:

Vomiting, diarrhea, coughing, sneezing, lethargy, loose stool or papilloma (warts)

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All policies and pricing are subject to change without notice

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Reservations

To book a reservation, a 50% deposit is required.  If cancellation is completed within 5 days prior to booking, a full refund will be given.  For cancellations 5 days or closer, or no shows, the deposit is retained and no refund will be given.  Payment for full stay is required at Check In.  Deposits forfeited are not available for use on other services.

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Early Pick Up

You are always welcome to pick your dog up at anytime.  Early pick will not change boarding fees

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Refunds

Boarding booking cancellations completed 5 days prior to booking will result in full refund of deposit fees.  Cancellations 5 days or closer to booking start date will result in forfeit of deposit.  Early pick up does not change boarding fees amount and will NOT result in credit.

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Drop Off/Pick Up

Our hours for drop off/pick up are 7 am - 6:30 pm.  Dogs not picked up by 6:30 pm will be boarded overnight.

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Food

In order to keep your dog's stress level low and maintain good health, you are required to provide enough of your dog's food to cover the full stay, plus one day.  Dogs often have stomach upset when food is changed.  Please bring your dogs food pre-portioned for meals & include add ons to food in the portion, when possible. The extra day's food is for emergencies.

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Vaccines

All dogs boarding must have health records provided by their Veterinarian.  Proof of vaccines including DHLP, Rabies, Bordetella (kennel cough) and Canine Influenza.  Fecal float must have been completed and clear during the past 6 months.  

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Medications

Please bring medications in the original Rx containers/packaging issued with clearly marked instructions for portion and frequency for administration.  Pills in bags will not be accepted.

Intact Female Dogs 

Female Dogs who are in Season(heat) or may come into Season during their stay MUST BE PICKED UP IMMEDIATELY.  If you have an intact female, you MUST provide a contact person who can pick up the dog and keep the dog for the remainder of the boarding stay.  Dogs in Season CANNOT stay at our facility for the safety of the dog and our Staff.

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Screening Visit

All guests who do not attend daycare will need a pre-screening visit prior to boarding.  You can schedule your pre-screening visit by emailing us at info@letsspeakdog.com

Lapses in Boarding Stays

If your dog has not stayed with us within 9 months, an acclimation overnight will be required prior to boarding stays of over 2 days.

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Group Play or Private Play?

Dogs who attend daycare will be rotated into play each day.   Boarding dogs who are not pre-screened for group play will have private play with Staff rotations during the day.  All dogs staying with us are rotated out of the suite for outdoor time/play with Staff.  Additional services are available as add on's to Boarding which include:  Field Walks, Cuddle Time, Activity/Enrichment time

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Dogs with aggression/fear of people may not board with us.

First Time Boarders

If your dog has never stayed with us, a Trial Overnight is required prior to boarding.   This will help your dog become more comfortable in our facility.  When you leave your dog with us for the first time, we require a local emergency contact person in case of emergency pick up.

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Emergency Medical Care

If your dog requires medical attention, our staff will attempt to contact you.  If the care is emergent, the staff will transport to Thoreau Veterinary Hospital or Valley Central during overnight/weekend hours.  Let's Speak Dog, Ltd is not responsible for costs of transport or care.  Dog owner (s) will be responsible for all costs associated with veterinary care at either hospital, and transportation costs.

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Private Coaching and Day Training

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Cancellation Policy

48 hour cancellation is required for full refund of training fees.  Appointments cancelled within the 48 hour window prior to appointment will forfeit the standard appointment fee.